Frequently Asked Questions
We are here for you! For order inquiries or product information, you can send an email to support@decoplusmosaics.com.
Yes, you can check our reviews/product reviews from the reviews section on our website!
Each different material can be used in different areas. For further information, you can check the material page or the specific product usage like kitchen, bathroom, floor…etc, from our usage section.
Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some mosaics may break.
Please email support@decoplusmosaics.com as soon as possible. Your email must include:
- Your order number.
- Confirm the total quantity that is damaged.
- Pictures of any damages.
Please review all boxes for any further damages that may be hidden upon first look. We can only process one claim per shipment. Confirming the total damage quantity will help us process everything you need for your project.
Our partner carriers request photos to contain a good representation of the damaged mosaics. You can include multiple items in a single photo provided the damage is still visible. Please attach these to your email reply.
Please consult the installation instructions for your specific product in our treatment and maintenance section.
We are happy to accept returns within 365 days of your purchase.
All returns require an RMA. You can receive one by emailing us at returns@decoplusmosaics.com.
You must include a copy of your RMA with your return. A 15% restocking fee is applied, and the customer is responsible to pay for the return shipping. All returns must be in the original box and in the condition they were received.
It is imperative that the return boxes are packaged well; these items are fragile. We will not be able to issue credits for any items returned broken.
Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.
Free Shipping on Shipments of $100 or More. Place a shipment of $100 or more, and we'll send it via Economy Mail free of charge.
You can order any mosaic sample for $4.99 via Economy Mail free of charge. 4.
Decoplus mosaics have a wide variety of products. Such as ceramic, porcelain, natural stone, glass, metal, and more...